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FAQ Kliyan Reviews Q) Do you ship internationally? A)
Yes, please see our
International Orders page. Some brands and items are excluded from International Shipping. Q) Do you have a physical store I can visit? A) Yes, we currently have 3 retail locations.  Starting with our flagship store, also located at our headquarters in Philadelphia .  In 2021 & 2022 we opened 2 additional locations in Denver, CO ak
Newport Beach, CA
.  To learn more about our store locations, please visit our
stores page .  Note that not all products listed on the website are available at our stores.
We operate multiple fulfillment centers to service online customers and our stores utilize separate inventory.   Q) When will I get my stuff? A)
Revzilla.com kounye a bato soti nan depo nan Philadelphia, Louisville, ak Las Vegas ak nan kèk ka pral bato atik dirèk nan ou soti nan yon machann. Orders are typically processed same day, and each item will show the expected time to process and ship out. Most items ship same or next day and are marked as such.
Some items may take longer to ship out and they will be clearly marked as such. All items will show availability information both on the product page (once you select size/color) and on the shopping cart page.
We have found one of the reasons customers have been
so happy with us is that they get their stuff fast!
Ou pral tipikman resevwa yon imèl notifikasyon anbake nan lespas 24 èdtan nan anbake lòd ou (sonje ke yon lòd ka konpoze de pakè miltip anbake nan diferan kote nan peyi a) ki pral gen ladan nimewo swiv ou.
By logging in, you can also retrieve your tracking information and past order history . Nan kèk ka, yon sèl atik pral bato soti anvan rès la nan lòd la se pare yo bato, oswa yon lòd yo ap fèt pou ke atik yo ka konsolide nan yon sèl chajman.
See our
Règleman Shipping for full details. Please note: RevZilla reserves the right to request additional information to verify your order.
Your order may need to be placed on hold and/or canceled until the order can be verified.
We do this to protect the identity of our customers so that we can provide a safe online experience. Q) When will you charge my credit card? A) When you place an order, an authorization is put on your card for the amount of your order.
Kat kredi ou yo pral chaje nan lespas 24-48 èdtan apre yo fin lòd ou yo mete (ki depann sou enstitisyon bankè ou) oswa lè atik ou bato, kèlkeswa sa ki vini an premye.
There is one exception to this. For items marked as a "Pre-Order," we will charge your card for the full amount of the order upon order confirmation.
Rezon ki fè la pou sa a se paske ak pre-lòd ki ka dire pou 1-3 mwa oswa plis, nan moman sa a pwodwi a se pare yo bato enfòmasyon sou kat kredi a pa ka valab.
By charging up front this is no longer an issue and we can ship orders as soon as they come available. If a Pre-Order needs to be canceled prior to product shipment, we will issue a 100% credit to the credit card.
Q) Is my credit card information safe if I place an order online?
A) Absoliman. We use the latest security and encryption technologies to make sure your information stays private!  See our
Hacker Tested and Secure page
for more details. Q) Can I use a Gift Card (from Visa/Mastercard/AMEX/Discover) on my purchase? A) Kat kado sa a varyete tipikman pa ka otorize pou acha sou entènèt jan yo fòma yon fason diferan pase kat kredi/debi estanda.
Sa te di, PayPal ki fèt espesyalman yon sistèm ede an detay sou entènèt fè fas ak enkapasite a an sekirite yon estanda prépayé tranzaksyon kat kado.
Customers are able to associate Prepaid Gift Cards from Visa/Mastercard/AMEX/Discover as payment sources for their PayPal accounts. Please visit the PayPal landing page "How To Pay With Prepaid Gift Cards" .
Using this system, you can place an order on our site with the aforementioned Prepaid Gift Cards via PayPal.
Q) I can't add items to my shopping cart, see my shopping cart or access My Account. A)
Revzilla.com mande pou navigatè entènèt ou a aksepte bonbon ak gen JavaScript vire sou yo nan lòd yo gen aksè a sèten zòn ak fonksyon nan sit entènèt nou an, tankou shopping cart la ak seksyon kont mwen.
Make sure you have the most up to date version of your web browser, and if you continue to have problems, give us a call at 877-792-9455 . Q) What does my Order Status mean?
A)
Order status allows customers to see where in the order fulfillment process their orders currently stand. Orders cannot be modified or cancelled once they have been placed as they are immediately put into our automated fulfillment system. Once an order has a "Received" status, it is already in our automated fulfillment system and cannot be modified. Orders that have a "Processed" status are in the next step of that system before being shipped.
Once an order has shipped, the status will change to "Shipped." 
Q) How can I tell if an item is in stock? A) Stock and availability information will be shown once you have selected a size / color when viewing a product. This information will also be shown on the shopping cart page and in your order confirmation email.
Q) How do I know what size to get?
A) Most of our brands have a size chart, size charts links are next to the size options when you are viewing a product. For additional information, it may be useful to look up the product brand's web site, or better yet, ask us
!
Q) What if my item doesn't fit? A) We try to have a very lenient return policy. Nou konprann ke chak levit, kas, elatriye, ka anfòm yon ti jan diferan ak li ka difisil yo achte ki atik sou entènèt la yo epi yo dwe asire w ke li adapte kòrèkteman.
See our
Règleman Retounen for details. Q) What about closeouts? Can I exchange if it does not fit?
A)
Yes you can! See our Règleman Retounen for details.
Closeout returns and exchanges are handled the same way as any other item.
Q) Can I return RevZilla items to Cycle Gear? A) At this time, Cycle Gear stores cannot process returns for RevZilla orders. Q) Does RevZilla.com sell Gift Certificates?
A)
eGift cards are available from $25 to $500 and can be purchased isit
.
Q) Does RevZilla.com Price Match? A) Yes, we price match in many cases. See our
price matching policy page for details. Q) Does RevZilla offer discount codes or coupons?
Bulk Order page .
Q) Does RevZilla charge sales tax?
  • A)
  • Due to recent changes in legislation, states now have the ability to mandate whether or not they charge sales tax for online purchases.
  • Anpil eta yo te deside aji sou kapasite sa a, se konsa nou yo kounye a se oblije chaje taks sou lavant sou nenpòt ki lòd ak yon adrès anbake nan eta sa yo.
  • Nou reyalize pa gen moun ki renmen peye taks, men li enpòtan pou nou yo rete konfòme ak tout lwa taks ki aplikab kòm obligatwa pa gouvènman eta a nan ki nou fè biznis.  
  • For orders shipping outside the US, please see our
International Orders page .